If you have a question that is not answered below, feel free to reach out to us online (link to contact us page).
Owner FAQ’s:
- How much involvement is required once TCT starts managing?
TCT is a full service property management company. We will take care of everything from marketing, finding a tenant, executing a lease to normal maintenance upkeep.
- What sets TCT apart from other management companies?
TCT is a local smaller company who can give you the personal service you deserve.
- Who handles after hour repairs?
We do! We have a 24 hour emergency maintenance line
- What do property managers do?
Move in/out inspections
Coordinate repairs/cleaning/request proposals/etc
Monthly financial reports and Direct deposits
Marketing your property
Annual walk-throughs and drive-by inspections
Eviction management
HOA Violation follow-up
Extensive tenant screening including criminal background check
- How often do I hear from you?
We like to say the less you hear from us the better. We will contact you for major repairs, special tenant requests and/or renewals/leases.
- When will I receive rent each month?
We do our monthly distributions on the 10th of the month (if that day falls on a weekend, whatever the following Monday is).
- How much are management fees?
8% of rent or $85 (whichever is greater)
- Can you start managing my property today?
YES! Contact us today at info@tctproperties.com to get more information
Tenant FAQ’s:
- What are tenant responsibilities?
Normal upkeep of the property; change out AC filters, landscaping, pest control, change light bulbs, change batteries, etc.
- Can I make modifications to the property?
Any modification requests to the property must be made in writing and will be ultimately be at the owner’s discretion
- Do you have an emergency maintenance line?
We do! We have a 24 hour emergency maintenance line
- What is considered an emergency?
An emergency is defined as a maintenance problem that will cause a safety hazard to residents, or an imminent damage to property. A few examples would be flooding (that cannot be stopped), AC is out and it is over 100 outside. Electrical/gas issues, please confirm with the utility companies prior to calling TCT
- How do I pay my rent?
Cash is NOT ACCEPTED, for security reasons.
You can activate your tenant portal and pay online eCheck (Free) / Credit Card (Convenience Fee)
Mail/drop off at the office, be sure to put your address on the memo line
- Lost my keys what should I do?
You may call the office during business hours to see if we have a spare you can copy, otherwise, you will need to call a locksmith at your own expense to have the property rekeyed (and you must provide TCT with a copy).
- Am I responsible for paying my roommates share of rent if my name is on the lease too?
Yes. If your name is on the lease, you are legally responsible.
- Can my landlord do periodical visits to check in on the property?
Yes, the landlord/property manager can schedule visits to the property.
