Blog

Apr
05
FAQ's

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If you have a question that is not answered below, feel free to reach out to us online (link to contact us page).


Owner FAQ’s:

- How much involvement is required once TCT starts managing?

TCT is a full service property management company. We will take care of everything from marketing, finding a tenant, executing a lease to normal maintenance upkeep.

- What sets TCT apart from other management companies?

TCT is a local smaller company who can give you the personal service you deserve.

- Who handles after hour repairs?

We do! We have a 24 hour emergency maintenance line

- What do property managers do?



  • Move in/out inspections



  • Coordinate repairs/cleaning/request proposals/etc



  • Monthly financial reports and Direct deposits



  • Marketing your property



  • Annual walk-throughs and drive-by inspections



  • Eviction management



  • HOA Violation follow-up



  • Extensive tenant screening including criminal background check



- How often do I hear from you?

We like to say the less you hear from us the better. We will contact you for major repairs, special tenant requests and/or renewals/leases.

- When will I receive rent each month?

We do our monthly distributions on the 10th of the month (if that day falls on a weekend, whatever the following Monday is).

- How much are management fees?

8% of rent or $85 (whichever is greater)

- Can you start managing my property today?

YES! Contact us today at info@tctproperties.com to get more information





Tenant FAQ’s:

- What are tenant responsibilities?

Normal upkeep of the property; change out AC filters, landscaping, pest control, change light bulbs, change batteries, etc.

- Can I make modifications to the property?

Any modification requests to the property must be made in writing and will be ultimately be at the owner’s discretion

- Do you have an emergency maintenance line?

We do! We have a 24 hour emergency maintenance line

- What is considered an emergency?

An emergency is defined as a maintenance problem that will cause a safety hazard to residents, or an imminent damage to property. A few examples would be flooding (that cannot be stopped), AC is out and it is over 100 outside. Electrical/gas issues, please confirm with the utility companies prior to calling TCT

- How do I pay my rent?

Cash is NOT ACCEPTED, for security reasons.



  • You can activate your tenant portal and pay online eCheck (Free) / Credit Card (Convenience Fee)



  • Mail/drop off at the office, be sure to put your address on the memo line



- Lost my keys what should I do?

You may call the office during business hours to see if we have a spare you can copy, otherwise, you will need to call a locksmith at your own expense to have the property rekeyed (and you must provide TCT with a copy).

- Am I responsible for paying my roommates share of rent if my name is on the lease too?

Yes. If your name is on the lease, you are legally responsible.

- Can my landlord do periodical visits to check in on the property?

Yes, the landlord/property manager can schedule visits to the property.

TCT Property Management Services, LLCLess

TCT Property Management Services, LLC

2500 S Power Road #121

Mesa, AZ 85209

T: (480) 632-4222

F: (480) 632-4226

E: info@tctproperties.com


Office Hours: Monday - Thursday 8:30AM-5:00PM, Friday 8:30AM-4:00PM


2500 S Power Road #121

Mesa, AZ 85209

T: (480) 632-4222

F: (480) 632-4226

E: info@tctproperties.com


Office Hours: Monday - Thursday 8:30AM-5:00PM, Friday 8:30AM-4:00PM


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Se habla Español

Jennice Doty, Designated Broker


For AFTER BUSINESS HOURS maintenance EMERGENCY, please call 480-632-4225 and the on-call property manager will assist you

Jennice Doty, Designated Broker


For AFTER BUSINESS HOURS maintenance EMERGENCY, please call 480-632-4225 and the on-call property manager will assist you

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Associations & Affiliations

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